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    CLIENT SERVICES

    Product Categories & Pricing
    • Hermione de Paula creates Bridal and Ready to Wear garments within the Pret a Porter, Made to Order and Couture categories
    • The Collection is sold at the Hermione de Paula Atelier in North London, online at Hermione de Paula and at exclusive boutiques worldwide
    • View Stockists here
    International Alterations and Fittings
    • In the event it is not possible for clients to visit the Atelier for fittings, the Hermione de Paula team is available to Zoom in on fittings with a seamstress local to the client, and advise on any suggested alterations
    • If preferred, Intensive fit sessions can be for accommodated, whereby clients are based in London for 5 – 12 days over which time, multiple fittings will occur until the garment is perfect
    • Due to the demand of clients in the New York area, Hermione de Paula have a partnership with a trusted local seamstress
    International Delivery and Shipping
    • All Hermione de Paula gowns are shipped with a premium branded garment bag
    • We aim to ship within 72 hours of purchase / final payment. Advance shipping can be arranged, upon liaison with your Stylist
    • Hermione de Paula ship worldwide. International Shipping is priced individually for purchases made through the boutique. The price for a Made to Order gown averages 20% total of the gown price, and includes insurance
    • Shipping Next Day Delivery is possible within the UK and charged at £30
    • Purchases from HermionedePaula.com are shipped and tracked using our trusted Courier service
    Sustainability
    • The natural world is central to Hermione’s inspiration and life purpose; she champions sustainable practises. All pieces are hand made to order and materials dyed in small quantities with offcuts repurposed for appliques and small accessories. The atelier is proud to support local artisans and preserve the heritage of traditional British craftsmanship
    • For more details on our brand values, click here. We aim for transparency and will be happy to answer any questions you have atelier@hermionedepaula.com
    Lead times
    • The Prêt-à-Porter is available to purchase immediately from the boutique. If ordered online, deliveries are made within 2-5 working days
    • Made to Order garments are handmade to order and take 6+ months for a small team of skilled artisans to make. Some styles can be completed within a shorter timeline, which will incur a rush fee. Please contact atelier@hermionedepaula.com
    • Couture pieces take 8 – 12 months to create from design sketch to completion. Exact timeframes will vary dependant on the level of development required
    Personalisation options
    • Personalisation is available across all Hermione de Paula collections. Within the Prêt-à-Porter collection, personalisations are limited to date and initials. With Made to Order, the selection is wider, and at Couture level personalisation opportunities are limitless
    • Find out more at the Personalisation Page
    Returns policy
    • Hermione de Paula operates a 14 day returns policy for the Prêt-à-Porter Collection. This is extended to 28 days for international clients. Garments can only be returned in their original packaging, unworn and complete with tags
    • When trying on items please ensure that you are not wearing perfume, make up, fake tan, or deodorant which may leave a scent or residue on the garment.  We are unable to accept the return of any item which has evidence of wear, excessive handling, or if these instructions have not been followed
    • When returning an item please ensure the Returns & Exchanges paperwork which was included with your order is completed. Please also include a copy of your invoice
    • Hermione de Paula recommend using a signed for delivery service which insures the client for the value of the garments being returned. Hermione de Paula does not cover postage costs for returning items.  The original postage paid to receive your order will not be refunded
    • International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item. We do not pay any custom clearance charges for items which are returned from international customers
    • Once an item is received by Hermione de Paula, it is inspected by the returns team.  We aim to process all returns, exchanges, and refunds within 14 days of us receiving your item providing that the items are in their original brand new, unused and re-saleable condition
    • Please be aware that once your refund has been processed it can take 3-5 working days to appear in your account
    • All refund are issued against the original method of payment. Hermione de Paula do not issue refunds to third parties
    What is Made to Order and how does it work?
    • Hermione de Paula Made to Order dresses are made to order in the size nearest to your measurements. Each dress is handmade and takes a small team of specialist artisans 6+ months to create
    • Some styles can be created within a shorter timeframe, but will incur a rush fee
    • To find out more about our made to order Made to Order experience, please click here
    Can I amend or cancel my order?
    • Orders placed on the Hermione de Paula Prêt-à-Porter Collection can be amended or cancelled up until the point the order is shipped
    • If you wish to cancel or amend your order, please contact the atelier
    • Amendments and cancellations on the Made to Order and Couture collections are subject to the discretion of the Hermione de Paula atelier
    Where can I buy Hermione de Paula?
    • Hermione de Paula has a flagship boutique in London and can be found at exclusive stores worldwide
    • To find your nearest stockists, please click here
    Can I collect my order in-store?
    • Yes, please call the atelier to liaise. They can also book you in for a fitting of your garment with a seamstress
    How do alterations work?
    • Hermione de Paula gowns are made to a set UK size. Fittings are available in house with our experienced seamstresses
    • Hermione de Paula offer alteration packages from £200, please enquire here for more information atelier@hermionedepaula.com
    • Hermione de Paula work towards a gown completion date 2 – 3 months prior to collection date and recommend two fittings within this time, hosted at the Hampstead atelier. It is important that you wear your event shoes, and correct underwear. During the first fitting, the gown will be pinned to perfection, and the bride invited back once all alterations have been made, to try on and take home the final, flawless gown
    Client Services opening hours
    • The London Atelier is open Monday – Friday, 9 – 6pm GMT
    • The London Bridal Showroom is open Wednesday – Friday 10 am – 6 pm GMT

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